These terms apply to Primibia: the game, the browser client, the website at primibia.com and everything that belongs to them (together, "the service"). The service is run by Primibia ("we", "us"). By creating an account or using the service you agree to these terms, the Game Rules and the Refund Policy. If you do not agree, please do not use the service.

1. The service

Primibia is an online multiplayer role-playing game that recreates Tibia 7.72, played in a web browser on a computer, phone or tablet. Primibia is an independent fan project. It is not made, endorsed or supported by CipSoft GmbH; Tibia is a registered trademark of CipSoft GmbH.

Beta. Primibia is in open beta. You may run into bugs, the game may be restarted for maintenance, and in rare cases we may have to correct or roll back game data, for example to undo the effects of a bug. We announce planned maintenance and server saves in advance where we can.

2. Your account

• You need an account to play. You can sign up with an e-mail address and password, or with Google, Discord or Twitch.
• You must be at least 16 years old to create an account, or have permission from a parent or guardian. You must be 18, or have that permission, to buy anything.
• Your account is personal. Do not share your login details or let anyone else play on your account, and do not sell, buy or trade accounts or characters. You are responsible for everything done with your account.
• Keep your login details safe and tell us right away if you think someone else has access to your account.
• Character names must follow the naming rules in the Game Rules. We may change or lock a name that breaks them.

3. How you may use the service

You agree to follow the Game Rules. In particular, you must not:

• use bots, macros, scripts, modified clients or any software that plays for you or gives you an unfair advantage;
• deliberately abuse bugs or errors in the game, or keep them to yourself instead of reporting them;
• trade game items, gold, characters or accounts for real money or anything outside the game ("real-money trading");
• scam, harass, threaten or insult other players, or pretend to be a member of the Primibia team;
• attack, overload or try to get unauthorised access to the service, its servers or other players' accounts;
• use the service for anything unlawful.

4. Premium Time, Primibia Points and payments

• We sell Premium Time (access to the premium features of the game for a number of days) and Primibia Points (a virtual currency you can spend in the Primibia shop, for example on Premium Time or a character name change). Prices are shown in euros or US dollars at checkout; for buyers in the EU the price includes VAT.
• Payments are processed by Stripe. We never see or store your card details.
• Nothing renews automatically. Every purchase is a one-time payment.
• What you buy is delivered to the account you choose at checkout, as a gift to another player's account, or as a Premium Scroll or Point Scroll item delivered to a character's depot in the game. A scroll is redeemed by the account of whoever uses it in the game first.
• Premium Time is added to your account at once if your premium is still running; otherwise it starts at your next login.
• Primibia Points cannot be exchanged for money, transferred between accounts or used outside the Primibia shop.
• Refunds and your right of withdrawal are explained in the Refund Policy.

5. Virtual items

Characters, items, gold, houses, Premium Time and Primibia Points are part of the game and exist only inside the service. They have no value outside it and remain part of the service; what you buy is a licence to use them in the game under these terms. You cannot claim money or compensation for virtual items, including when an account is banished for breaking these terms or the Game Rules.

6. Breaking the rules

If you break these terms or the Game Rules, we may warn you, mute you, remove items or progress gained by breaking them, change or lock a character name, temporarily banish your account (bans grow longer with each offence) or delete it. How we handle rule violations is described in the Game Rules. Starting a chargeback instead of contacting us first may lead to your account being restricted.

7. Availability

We work to keep Primibia online, but we cannot promise it will always be available or free of errors. The world goes offline every day for the server save, and occasionally for maintenance and updates. We are not responsible for progress lost because of an outage, a crash or a rollback, beyond what the law requires.

8. Intellectual property

The Primibia software, website and their content belong to us or to their respective owners. You may not copy, sell, modify or redistribute them, and you may not decompile or reverse-engineer the Primibia client or servers. You may make and share videos, streams and screenshots of your own play.

9. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential damage arising from your use of the service, and our total liability is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

10. Ending your account

You may stop using Primibia at any time and ask us to delete your account at support@primibia.com. We may close an account that breaks these terms. If we decide to shut down the service as a whole, we will announce it on the website at least 30 days in advance.

11. Changes to these terms

We may change these terms, for example when we add new features. We announce important changes on the website before they take effect. If you keep using the service after a change takes effect, the new terms apply.

12. Law and disputes

These terms are governed by the law of the Netherlands. If you live in the EU, you keep the protection of the mandatory consumer law of your own country. Please contact us first if you have a complaint; we will try to resolve it.

13. Contact

Questions about these terms: support@primibia.com.