1. What you buy

The Primibia shop sells Premium Time and Primibia Points. Both are digital content that is delivered right after payment. Every purchase is a one-time payment: nothing renews automatically and there is no subscription. Payments are processed by Stripe; we never see your card details.

2. Delivery

• Your purchase is delivered automatically as soon as Stripe confirms the payment, usually within seconds.
• Premium Time is added to your premium at once if it is still running; otherwise it starts at your next login.
• A gift is delivered to the account of the character you named at checkout.
• A Premium Scroll or Point Scroll is delivered to the chosen character's depot in the game. The account of whoever uses the scroll first receives its contents.
• If a payment went through but nothing arrived within an hour, contact us and we will deliver it or refund you.

3. Your right of withdrawal

If you live in the EU, you normally have 14 days to withdraw from an online purchase. For digital content that is delivered straight away, this right ends once delivery has started, provided you agreed to the immediate delivery and confirmed that you would lose your right of withdrawal. You do this by ticking the box at checkout before you pay. Because Premium Time and Primibia Points are delivered right after payment, a purchase cannot be withdrawn once it has been delivered.

4. When we refund

We refund a purchase, in full and to the original payment method, when:

• you were charged but the purchase was never delivered and we cannot deliver it;
• you were charged twice for the same purchase;
• the payment was made without your permission (for example with a stolen card), once this is confirmed.

You can also ask for a refund within 14 days of buying when what you bought has not been used yet: Primibia Points that are still unspent in your balance, or a scroll that has not been used. We decide these requests case by case. Points that were spent and Premium Time that has started cannot be refunded.

To ask for a refund, write to support@primibia.com from the e-mail address of your account, with your account name and the date and amount of the purchase. We answer within a few days. A refund usually appears on your statement within 5 to 10 business days.

5. What a refund or chargeback takes back

• Premium Time: the purchased days are removed from the account that received them.
• Primibia Points: the purchased points are removed from the balance that received them. If some were already spent, the balance goes to zero and the difference is recorded on the account.
• Scrolls: an unused scroll becomes invalid and disappears when it is used. A scroll that was already used is taken back from the account that used it, as above.

6. Chargebacks

Please contact us before you dispute a payment with your bank or card company; we can usually solve the problem faster. A chargeback is recorded on the account and may lead to the account being restricted or banished, as described in the Game Rules.

7. Banished accounts

If an account is banished or deleted for breaking the Terms of Service or the Game Rules, remaining Premium Time and Primibia Points are not refunded.

8. Contact

Questions about a payment: support@primibia.com.